Company size
120 employees
CopeCart x Debtist
Seamlessly integrated: Professional receivables management for CopeCart vendors
Headquarter
Berlin
Founded
2017
Industry
E-Commerce & Payment
CopeCart makes selling digital products easy. And with Debtist, professional receivables management is also part of the platform experience.
About CopeCart
The platform for digital sales and payment
Behind every successful digital product sale lies infrastructure: checkout, payment, invoicing, delivery, subscription management, affiliate tracking.
CopeCart bundles this infrastructure into a platform so that content creators, coaches and online entrepreneurs can focus on what their business is about: their products.
Since 2017, the Berlin fintech has been working with around 120 employees to make selling as easy as possible for vendors: nine payment methods including installment payment and Buy Now Pay Later, legally compliant invoices, subscription and membership models as well as an integrated affiliate marketplace run through a single interface.
The model is commission-based. There are no monthly fixed costs; CopeCart only earns when its vendors make sales.
Professional debt collection for every vendor
directly within the CopeCart platform
Ø 30 days to first payment
for faster liquidity for vendors
95 % debtor contact rate
thanks to an intelligent multichannel approach
The success story
From the challenge to platform integration
As an embedded partner for receivables management, Debtist takes over the entire receivables process directly within the CopeCart platform. The integration runs seamlessly and fully automatically in the background. It is designed to protect CopeCart's vendor relationships while at the same time maximizing the recovery rate. Since the start of the partnership in December 2023, Debtist has already processed over 10,000 cases for CopeCart and reaches debtors worldwide via a multilingual multichannel approach.
01
Challenge
As a rapidly growing fintech platform for digital products, CopeCart processes millions of transactions. With this growth, complexity also increases. Failed payments, chargebacks and outstanding receivables are part of everyday life and must be handled efficiently without impairing the experience for vendors and end customers.
There is also a challenge that directly affects many of the vendors on the platform: content creators, coaches and online entrepreneurs have long had hardly any options with unpaid invoices because traditional debt collection agencies rarely take on cases of this size. Professional receivables management has long been reserved for large companies; smaller cases simply lacked access.
To offer its users a truly comprehensive service, CopeCart needed a solution that changes exactly that. Seamlessly integrated and without vendors having to leave the platform.
02
Solution
With Debtist, CopeCart found a partner that integrates seamlessly into the platform and takes on cases without manual effort. This allows vendors to handle the entire process within a single platform.
From the moment the case is handed over, Debtist handles the complete receivables management: from the out-of-court process to the judicial dunning procedure and up to enforcement.
In the process, debtors are reached via all relevant channels: email, letter, WhatsApp, telephone and SMS. The multichannel approach ensures a debtor contact rate of 95% across all channels, while the intuitive Debtist dashboard provides full transparency on every single case at any time.
Clear communication, a comprehensible billing process and quick response times make daily collaboration as smooth as possible. In special cases or individual requests, Debtist reacts flexibly and solution-oriented, exactly as a dynamic platform like CopeCart needs.
03
Result
Since the integration, Debtist has already processed over 10,000 cases for CopeCart, with an average time to first payment of around 30 days. Thanks to Debtist's international coverage, debtors are reached worldwide regardless of their country of residence.
For the vendors on the platform, this means real added value: for the first time they have access to professional receivables management, fully integrated into the workflow they already use daily.
CopeCart can therefore offer its users a comprehensive service that goes far beyond mere payment processing. The collaboration is characterized by speed, transparency and a billing process that CopeCart can always follow.
Debtist is far more than a service provider for us. The team reacts flexibly, communicates clearly and thinks along in special cases. It is precisely this cooperative partnership that has made it possible to integrate receivables management so deeply into the CopeCart platform that our vendors experience it as part of the service.