Request debt collection

Request debt collection: The essentials at a glance

When can you request debt collection?

You can hand over a claim to a debt collection agency if it is due and undisputed and the debtor is in default of payment.

The main requirements:

• The claim is due.
  The agreed payment term has expired and the outstanding amount has not been settled.

• The debtor is in default.
  Default can occur, for example, after a reminder or after the expiry of a specifically agreed payment term. For monetary claims, the 30-day rule according to § 286 (3) BGB also applies.

• The claim is undisputed.
  The debtor does not dispute the claim, for example due to alleged defects, a service not rendered, or an incorrect invoice.

Debt collection in 3 steps

This is how you start your debt collection with Debtist quickly and fully digitally.

1. 1

   Submit claim

   Submit your outstanding claim online and provide the key details about the debtor, the claim amount and the due date. You can add invoices, reminders or other documents directly.

   If you regularly submit many claims, you can also transfer them automatically via an Integration or API transfer.

2. 2

   Review and start of debt collection

   Debtist reviews your information and then starts the appropriate debt collection process. As a rule, this begins with out-of-court collection. The debtor is specifically contacted and requested to pay. We only initiate further legal steps after prior consultation with you.

3. 3

   Track progress transparently

   In the Debtist dashboard you keep track of your claim. You can see the current processing status, payments received and the next steps transparently in one place.

What information is needed to request debt collection?

To hand over your outstanding claim, Debtist requires some basic information about the debtor and the claim.

• Debtor data: Name or company name, address and available contact details

• Claim amount: the currently outstanding amount

• Due date: the agreed payment term

• Proof of claim: for example invoice, contract or order confirmation

• Previous communication: if available, such as reminders or relevant correspondence

What does it cost to request debt collection?

At Debtist, no prepayments are required for commissioning. Statutory collection costs are, as far as permitted, charged to the debtor.

Which costs may arise in the specific case depends, among other things, on the amount of the claim and the further course of the collection procedure.

What does it cost to request debt collection?

At Debtist, no prepayments are required for commissioning. Statutory collection costs are, as far as permitted, charged to the debtor.

Which costs may arise in the specific case depends, among other things, on the amount of the claim and the further course of the collection procedure.

What happens after commissioning?

After the transfer of your claim, Debtist starts the appropriate collection process. As a rule, this begins with out-of-court collection.

The debtor is specifically requested to pay and informed about the next steps. If payment is not made, further measures may follow.

1. 1

   Out-of-court collection
   Debtist contacts the debtor and demands the outstanding payment.

2. 2

   Court dunning procedure
   If necessary, a court dunning procedure can then be initiated.

3. 3

   Enforcement
   If an enforceable title exists, further enforcement measures may follow.

Important: We agree on any further legal steps with you in advance and will not initiate them without your consent.

Why Debtist?

Debtist makes the handover and processing of outstanding claims digital, transparent and easy to manage.

• Digital: Submit claims fully online and manage them centrally.

• Transparent: Track processing status, payments and next steps at any time in the dashboard.

• Automated: Transfer larger volumes of claims via integration or API.

• Europe-wide: Process B2B and B2C claims centrally across multiple European markets.