PflegeHelfer24 supports families in making the organization of home care as simple as possible. Many customers are in an emotionally distressing life situation, which is why respectful and trustworthy communication is always a top priority, even when invoices are not paid on time.

With the growth of the company, the number of outstanding referral fees to. Late or missing payments strained liquidity and led to additional administrative effort. At the same time, receivables management was not part of the core business. The team should focus on advising and placing appropriate care services instead of spending time on reminders or following up on outstanding invoices.

Therefore, a digital solution for receivables management was sought that integrates seamlessly into the existing dunning process, creates transparency over all ongoing cases, and also scales efficiently with increasing case numbers.

With Debtist, PflegeHelfer24 has found a partner that takes over receivables management completely while ensuring a professional and respectful treatment of customers. Outstanding referral fees are transferred via API directly from the company's own CRM to Debtist and integrated seamlessly into the existing dunning process. Subsequently, the claims are processed from the out-of-court dunning process to court enforcement, if this becomes necessary.

Through the Debtist dashboard, the team always keeps an overview of all ongoing cases, incoming payments and processing statuses. This eliminates numerous manual processes and coordination, while all information is transparently available in one place.

What particularly convinced PflegeHelfer24 was the simple digital collaboration, the high transparency, and the combination of modern technology with personal support from dedicated contacts.

Since the start of the collaboration in November 2024, PflegeHelfer24 has already processed more than 100 claims via Debtist. Around 47 % of the transferred cases have already been successfully closed. Thanks to an average time to first payment of 45 days, outstanding claims are realized faster and liquidity is sustainably improved.

The direct API connection to the CRM enables a seamless process without additional manual process steps. At the same time, the internal effort for receivables management was significantly reduced. The team no longer has to deal with reminders or communication with delinquent payers and can instead focus on advising and caring for families.

Furthermore, standardized and scalable processes ensure that receivables management remains efficient even with company growth. The transparent tracking of all cases creates a complete overview at any time and gives PflegeHelfer24 the assurance that outstanding claims are handled professionally, reliably and in a customer-oriented manner.